Quality Operations BeLux Officer

Do you want to be part of an international, innovative, world-class pharmaceutical company? Of an organization committed to putting patients first? Pfizer has always evolved with the changing needs of the people who rely on us to create a healthier world. Guided by our four values: Courage, Joy, Equity and Excellence, our breakthrough culture lends itself to our dedication to transforming millions of lives.  

Location: Brussels Pfizer Country Office (Boulevard de la Plaine 17, Ixelles) – Hybrid home/site arrangement

Employment type: Fixed-term contract of one year.

About the role:

 You will be a member of Pfizer’s dedicated and highly effective Quality Operations (SCMOQ) team of the Belgian affiliate. 

In this function, you will be managing Quality Assurance (QA) activities and administrative tasks to support the Product Quality Management System for products marketed in Belgium and Luxemburg. Your writing skills will ensure that all quality operations are handled as per Regulatory Authority and Pfizer expectations.

As a Quality Operations Officer, your knowledge and skills will contribute towards the goals and objectives of the team. Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in establishing good collaboration with colleagues from other functions and customers.

It is your integrity and commitment that will make Pfizer ready to achieve new milestones and help patients across the globe.

Main responsibilities:  

QA and administrative tasks in compliance with applicable procedures:

• Management of product (quality) complaints received from the Belgian and Luxemburg markets: intake in the global database, collection of complaint samples and response to complainants.

• Review the documentation related to returns and assess the returned goods as per the acceptance criteria for return into saleable stock. 

• Review the documentation related to relabeling/repackaging operations executed by the third party Logistics Service Provider (LSP) for release to the market. 

• Ensure compliant and timely documentation of product quality deviations according to the procedures. 

• Support the SCMOQ BeLux team with the deployment and the maintenance of an effective and sustainable management of the Quality System upon request.

• Participate/Attribute to increasing awareness and understanding of quality requirements and enhance the Quality Culture at the Pfizer Country Office (PCO).

• Interact with the relevant local stakeholders such as Drug Safety Unit (DSU), Global Supply Chain (GSC), Customer Service (CS), Regulatory Affairs (RA), Medical, Business Units and external stakeholders such as wholesalers, pharmacists and physicians and third party Logistics Service Provider (LSP) as needed. 

About you:

• Bachelor in sciences (biomedical, pharmaceutical, chemistry) or equivalent by experience.

• English, French and Dutch: verbal and written.

• Proficiency in using System Application and MS Office (Word, Excel, PowerPoint). 

Nice-to-Have

• Previous working experience in pharmaceutical or related industry is an asset.

Soft skills 

• Excellent organization, analysis & writing skills. 

• Diplomatic in communication and builds trust with internal and external stakeholders and acts with integrity/discretion.

• Effective team player and self-motivated individual who is comfortable with working independently.

• Reliable/flexible according to the needs of the team/business and eager to learn.

We kindly ask you to provide your application documents in English!

What do we offer?

Innovative company

Pfizer has a pipeline full of innovative medicines for a variety of conditions. As a Pfizer colleague, you'll have the opportunity to maximize the impact of medicines for patients in a variety of ways. In short, you make a real difference.

Development opportunities

We are always looking for top talent. We believe you will never stop learning and there will always be a new opportunity for your development. That is why we have broad opportunities in the Belux organization. There are regular opportunities for training or to gain experience in a different field or even advancement to an international position.

A culture where you can be yourself

We are a large, international organization with people from all over the world. At Pfizer everyone should be able to be themselves, that's what we strive for and live by.

Work/life balance

At Pfizer, we know that if you really want to make an impact on people's lives, it's important that your people are at their best. That's why we offer our colleagues good working conditions, such as an appropriate salary and opportunities to work from home. Working a lot of overtime is not the norm for us. We also believe that work and having fun should go hand in hand. That's why, for example, you can participate in all kinds of activities outside of work.

Are you interested?

Do you know enough and have you decided to respond? We are curious about you and invite you to submit your application via the apply button below. You don't have to worry about a deadline to respond. We keep looking until we have found the right candidate for this position.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

#LI-PFE

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported.