Supply Chain Market Operations Quality Specialist
Job Description
Why Patients Need You
Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact patients.
What You Will Achieve
You will be a member of Pfizer’s dedicated and highly effective quality assurance and control team. You will serve as a primary contact for managing product defect complaints. You will address and expedite product complaints in accordance with the company's complaint policy while ensuring compliance with regulatory agencies. Based on the feedback received, you will be relied on to suggest modifications to the existing manufacturing and packaging processes. You will maintain unified product defect investigation operating procedures and provide technical expertise to optimize the complaint processing systems. Your proactive problem-solving approach will ensure that all complaints are investigated and handled as per company policy.
You will also serve as a primary contact for supporting batch release disposition activities for the allocated market/markets supported by the Hub, in accordance with GMP/GDP requirements.
The key role of the SCMOQ Specialist is to establish and maintain an appropriate and sustainable Quality Management System and Quality Culture within Pfizer Romania in order to ensure compliance with Pfizer and Regulatory Authority expectations.
This position reports directly to the SCMOQ Hub Manager Pfizer Romania. The key stakeholders of this position include the departments Regulatory Affairs, Supply Chain, Commercial Operations, Medical Affairs and Drug Safety Unit.
How You Will Achieve It
- Maintain the quality systems and culture and aim for continuous improvement
- Ensure correct prioritization, categorization and timely reporting of product quality complaints and escalating issues accordingly participate in the GMP/GDP inspections carried out by the competent authority
- Establish and maintain an appropriate and sustainable Product Quality System and Quality Culture within Pfizer related to GMP/GDP activities, so that compliance with Pfizer and Regulatory authority expectations and protection of Pfizer patients/customers from any product quality risk is ensured.
- Collect data and quality metrics to allow quality performance assessment
Qualifications
Must-Have
- University degree in Life Sciences (Pharmacy, Biology, etc)
- Previous experience in the pharmaceutical field is an asset
- Previous responsibilities in quality assurance field are preferred
- Excellent stakeholder and people management skills
- Ability to build fruitful interpersonal relationships based on trust and empathy
- Strong negotiation and effective communication skills
- “Can do”-attitude with a passion for innovation
- Fluency (written and verbal) in English, additional language knowledge is an asset
In addition to competitive salaries and customized benefits packages, we offer a supportive and diverse culture and unparalleled career development opportunities.
Work Location Assignment: Flexible
Purpose - Breakthroughs that change patients' lives...
At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Pfizer colleagues in different countries work together to improve the health of people all over the world. We are constantly working on the development of innovative therapies and growth opportunities, being in continuous search of new talents.
Flexible Work Environment
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
