Job Description

Posting Text
The South Dakota State University (SDState) IT Support Desk is growing, and we need a position to provide service to the Brookings Main Campus primarily. If you are looking for an opportunity to learn and grow your technology skills, then this might just be the opportunity you have been waiting for.

This position is located in Brookings, SD.

Must be authorized to work in the U.S. Sponsorship is not available for this position.

Job Responsibilities:
This position will provide technical support for faculty, staff, and students. Service desktop and laptop mac and windows based computers. Provide a wide variety of computer, client, and network support to ensure effective installations, maintenance, and troubleshooting of computer hardware and software.

Benefits:
SDState offers a wide range of excellent benefits including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university’s guidelines.

Knowledge, Skills & Abilities:
Knowledge of:
A wide variety of computer software, hardware, telephony and peripherals.
University IT Security standards and incorporate that knowledge in the support process.
Interpersonal and customer service skills to assist and respond to questions from users with a range of technical understanding from very limited to advanced.
In depth hardware and software troubleshooting.
Installing operating systems and software.
Industry standards such as ITIL (information technology infrastructure library), ITSM (information technology service management)

Skill & Ability to:
Diagnose and resolve workstation, laptop and network problems.
Operate a variety of software applications.
Establish effective working relationships.
Communicate effectively, both verbally and in writing, with students, staff, faculty and visitors
Work both independently and as part of a team.
Identify areas for professional growth and learn new skills

Required License: Valid driver’s license or ability to obtain one within 30 days of hire.

Application Procedures:
SDState accepts applications through an on-line employment site. To apply, visit: https://yourfuture.sdbor.edu, search by the position title, view the job announcement, and click on “apply for this job.” This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted.

Any offer of employment is contingent on the university’s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University’s Drug and Alcohol Testing Policy 4:14.