Job Description

Job Summary
The primary role/function of this position will be to provide system administration and technical support as the subject matter expert for facilities applications and their complex IT infrastructure. Including:

Conduct business and system process analysis, developing creative solutions to complex problems.
Liaison between Facilities and IT/vendors in support of implementations.
Oversight and maintenance of system documentation templates and requirements.
Focus on safety, reliability, and process improvement in all manners of work and interactions.
Responsibilities*
Application administration and technical support as a subject matter expert.
Raise or track issues, lead resolutions, identify root cause or lessons learned, document, and propose improvements.
Resolve support tickets and vulnerability remediation.
Analyze various options to balance requirements, risks, and cost.
Plan, lead, and execute application upgrades and implementations.
Monitor and troubleshoot application performance and availability.
Participate in a one-week on-call rotation and assist team members with technical efforts.
Lead or participate in multiple concurrent projects.
Support various applications and interfaces.

Automate repetitive tasks, create reports and dashboards, and continuously improve our processes.

Create, maintain, and review system documentation.

Cross-train with other team members, learning new skills and providing back-up and workload support when needed.

Stay current with emerging technology and industry trends.

Anticipate business needs and propose solutions.

Required Qualifications*
Four-year degree, and three years of experience working with complex enterprise IT systems and networks, or a combination of relevant experience.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Experience in independent troubleshooting of applications.

Proficient in creating and maintaining application infrastructure documentation or standard operating procedures.

Ability to manage multiple priorities in a fast-paced environment.

Work remotely and on-site as needed.

Detail-oriented with a commitment to delivering high-quality work.

Collaborative team player who can work effectively with diverse groups.

Desired Qualifications*
Experience with Windows Server application management and basic networking.

Ability to manage, troubleshoot, optimize, and monitor BACnet and BACnet/IP networks

SQL Database queries, Cybersecurity, Reporting tools (e.g., Tableau, Power BI, SSRS, BIRT), SharePoint, and ServiceNow

Experience with Siemens Desigo, Kode OS, Niagara, IBM Maximo MAS, Boomi Integration, Kubernetes containerized applications, Copeland TempTrak, or power monitoring systems.

Familiarity with ITIL practices and hospital facilities operations.

IT certifications related to network, server, security, Boomi, or IBM Maximo Manage.