Job Description

About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
IT Technical Trainer

Do you want to influence how a university community navigates one of the most transformative technologies of our time?
Are you passionate about shaping how students, staff, and faculty responsibly engage with emerging technologies?
Can you translate complex ideas into meaningful learning experiences that impact a campus community?

The IT Technical Trainer designs and delivers educational programs that build AI literacy and practical skills in prompt engineering and AI agent development within Student Affairs. This role creates accessible curricula that help faculty, staff, and students understand AI technologies, including their uses and limitations. Through hands-on learning, participants develop effective prompts and AI-driven tools that support academic and administrative work, promoting ethical and innovative use of AI across the university.

Primary Duties Include
Leads and supports the identification, evaluation, and implementation of GenAI solutions to improve operations and drive efficiency and innovation.
Collaborates with Student Affairs Technology Services (SATS) and enterprise teams to integrate AI into workflows and service delivery.
Ensures all AI initiatives comply with university data governance, privacy, and security standards.
Establish and apply evaluation methods to measure AI training effectiveness and drive continuous improvement.
Regularly review and update curriculum (e.g., each semester) to reflect new tools, guidelines, and relevant use cases aligned with university goals.
Develops, delivers, and maintains standardized AI training programs to build literacy and applied skills among employees.
Ensures all training resources follow best practices, ethical standards, and consistent delivery across formats.
Conduct model validation and performance evaluations in controlled environments.
Participate in AI-related communities of practice or consortium activities representing the university.
Recommend and test new AI techniques that align with the university’s data strategy and digital transformation goals.
Participate in establishing and maintaining AI governance and responsible AI deployment frameworks, ensuring transparency, fairness, and compliance with university standards.

Perks
Competitive salary + some of the BEST benefits you can find!
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
15 Annual Leave
15 Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
https://www.youtube.com/watch?v=BALBcUSl7ck

Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Master’s degree in educational technology, Computer Science, Data Science, Artificial Intelligence, Instructional Design, or a related field. A strong foundation in both AI/Machine Learning and education/pedagogy is essential.

Experience Level: Generally, the ideal candidate would have a diverse background that may include time spent as a teacher or trainer, plus time in a technical role involving AI, or an academic role focusing on educational technology research.
Knowledge/Skills/Abilities
• AI and Prompt Engineering Knowledge – Understanding of AI fundamentals, prompt engineering, and AI agent development.

• Technical Proficiency – Skill in using AI tools (e.g., Copilot, ChatGPT) and platforms for text, image, and data generation.

• Curriculum Design & Teaching – Demonstrated skills in creating and delivering instructional content, workshops, and hands-on learning.

• Communication & Collaboration – Strong interpersonal skills with the ability to communicate complex topics clearly and work effectively with diverse campus stakeholders.

• Customer Service Orientation – Demonstrated commitment to user support, responsiveness, and improving the learner experience.

• Ethical AI & Critical Thinking – Awareness of AI ethics, bias, and limitations; ability to integrate these concepts into teaching.

• Administrative & Organizational Skills – Ability to manage training logistics, track outcomes, and maintain accurate program records.

Job Duties
Job Duty
Division AI Integration
Leads and supports the identification, evaluation, and implementation of generative AI (GenAI) solutions that enhance divisional operations and contribute to institutional goals of efficiency, innovation, and operational excellence. Collaborates with Student Affairs Technology Services (SATS) and enterprise application teams to integrate AI tools into existing business processes, workflows, and service delivery models. Ensures all AI initiatives align with university data governance, privacy, and security standards.

Partners with functional and technical teams to identify and assess opportunities for applying AI to improve service delivery, knowledge management, and process automation.
Conducts needs analyses and feasibility assessments to determine where AI integration can enhance efficiency, accuracy, and user experience.
Leads or participates in cross-functional projects focused on the design, testing, and deployment of AI-enabled tools and systems.
Applies project management methodologies to plan, track, and evaluate AI initiatives, ensuring timely implementation and alignment with divisional priorities.
Documents workflows, standard operating procedures, and implementation steps to support sustainable adoption of AI solutions.
Monitors emerging AI technologies and industry trends to recommend innovative approaches that advance institutional operational excellence.
Ensures all AI applications comply with university policies on data security, accessibility, and ethical use.

Essential Function Yes
Percentage of Time 35
Job Duty
Evaluation and Continuous Improvement
Establish methods to evaluate the effectiveness of AI educational initiatives and use those insights for continuous improvement. Continuously update your own knowledge of AI and pedagogy. Dedicate time to keep pace with the rapid developments in AI technology (such as, but not limited to, new algorithms, tools, AI-powered educational platforms) and in educational research on AI-literacy and digital learning.
As AI is a fast-evolving field, establish a process to review and refresh curriculum content regularly (e.g., each semester) to integrate new AI tools, updated guidelines, or merging use cases that are relevant to the university’s goals.

Essential Function Yes
Percentage of Time 30
Job Duty
AI Training, Implementation, and Curriculum Development
Develops, delivers, and maintains standardized training programs and instructional content to advance AI literacy and applied skills among USC employees. Designs and updates AI-related curricula, lesson plans, and instructional materials that align with institutional learning objectives and emerging developments in artificial intelligence. Ensures instructional resources reflect best practices, ethical standards, and operational consistency across all delivery formats.

Designs, develops, and updates AI training materials, including curricula, multimedia content, demonstrations, and practical exercises.
Establishes and maintains documented training procedures and standardized instructional templates to ensure consistent program delivery.
Provides structured, hands-on instruction emphasizing the integration of AI tools into academic and operational workflows.
Conducts in-person and virtual training sessions, workshops, and professional development programs focused on AI fundamentals, generative AI tools, prompt engineering, and ethical AI use.
Assesses training effectiveness through feedback, evaluation data, and outcome metrics to guide ongoing improvement.
Ensures all training materials remain current, accessible, and compliant with institutional policies, accessibility standards, and ethical guidelines.

Essential Function Yes
Percentage of Time 15
Job Duty
Testing and Technical Documentation
Write documentation for developed tools, workflows, and APIs for review and audit.
Conduct model validation and performance evaluations in controlled environments.


Essential Function Yes
Percentage of Time 15
Job Duty
Continuous Learning and Innovation and other duties as assigned
Stay up-to-date on emerging AI models, frameworks, and best practices.
Participate in AI-related communities of practice or consortium activities representing the university.
Recommend and test new AI techniques that align with the university’s data strategy and digital transformation goals.
Participate in establishing and maintaining AI governance and responsible Ai deployment frameworks, ensuring transparency, fairness, and compliance with university standards.
Other duties as assigned.