Job Description

Responsibilities*
Responsible for collaborating with Merit staff to generate and qualify opportunities, present production and pilot services, conduct needs analysis, and communicate solutions externally as well as internally.

As the Merit Technical Pre-Sales Engineer, your key responsibilities include, but are not limited to:

Essential functions for this position are followed by an (E).

Sales Engineer & Solution Design (50%):

Collaborating with Member Engagement & Engineering teams to identify and analyze member's technical requirements and propose appropriate network and security solutions. (E)
Attend team meetings and Member Meetings. (E)
Conducting technical feasibility assessments and providing technical expertise to design customized solutions that integrate Merit's network and security services ensuring they meet client needs and align with Merit's capabilities. (E)
Serve as the technical point of contact during the sales process, providing expert guidance and support to both internal teams and members to answer questions and address and resolve any problems. (E)
Effectively present information and respond to questions from groups of managers, clients, customers, and other employees of the organization. (E)
Define problems, collect data, establish facts, and draw valid conclusions of customer requirements.
Interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Assist in development, qualification and close of service sales and provide Engagement Managers with all required paperwork, quotes, proposals, agreements, documentation, etc.
Prepare and present technical services-related presentations.
Facilitate meetings to analyze Members' needs, and coordinate any engineering required for providing the service solution.
Member Success and Support (20%):

Work closely with members to understand their needs and ensure their success with the solutions provided.
Provide ongoing support and training for members to maximize the value of solutions.
Gather feedback from members to inform product and service improvements.
Partner with Engagement Managers to convert prospects into Members.
Become an expert on the Merit Services portfolio and act as the primary technical resource for the Member Engagement team in pre-sales engagement.
Lead prospect-facing product demos, technical calls, proof-of-concepts, responses to RFPs, etc.
Collaboration and Communication (20%):

Coordinate with cross-functional teams including sales, marketing, and product development to ensure alignment.
Present solutions and insights to stakeholders within the organization.
Participate in regular team meetings across Member Engagement, Network Operations/Engineering, Outside Plant, Product Development teams.
Work closely with network operations and outside plant engineering teams to gain a thorough understanding of Merit's infrastructure and capabilities.
Provide product training and troubleshooting for prospects, remotely and onsite.
Develop skills as Broad Subject Matter Expert for Merit Network & Security Services Lines. (E)
Oversee the implementation of designed solutions as needed.
Participate in Professional Development/Training activities
Market Analysis and Services Strategy (10%):

Conduct market research to identify trends, opportunities, and competitive landscape with a focus on differentiation for Merit Services.
Analyze data to support strategic decision-making and solution development.
Assist in the development of go-to-market strategies for new solutions.
Represent Merit within Michigan and nationally
Engage in outbound outreach throughout Michigan to promote and represent Merit Services, and to provide service solution presentations.
Travel out of state as needed to attend and present at state or national conferences.