Financial Coordinator
Job ID: 291156
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.
Job Summary
The Dental Associates Financial Coordinator serves as both the lead front office representative and a key financial resource within Faculty Practice. This position upholds DCG's standards of patient- and family-centered care by ensuring that every interaction reflects professionalism, accuracy, and courtesy. The incumbent delivers timely, complete, and accurate financial and insurance information to patients, families, providers, and staff, while also serving as the first point of escalation for customer complaints and complex service issues.
The Financial Coordinator is responsible for:
Leading front office personnel in customer service excellence, addressing and resolving patient concerns, and ensuring compliance with DCG's high standards for service delivery.
Coordinating registration, scheduling, and appointment management processes to maximize provider productivity and ensure efficient patient flow.
Overseeing insurance-related functions, including verifying eligibility and benefits, managing pre-authorizations and appeals, resolving claim/payment discrepancies, and logging into accepted DCG insurance systems to ensure accounts are accurate and up to date.
Responsibilities
The duties include, but are not limited to:
FINANCIAL PLANS: Provides timely, courteous, and effective communication and service to all parties. Will also serve as the Lead Front Office personnel in Faculty Practice to address and resolve customer complaints. Demonstrates dignity and respect for patients/families in all financial discussions. Provides timely, complete, and accurate financial/insurance information. Encourages patient participation in care and financial decision-making. Promotes collaboration with patients/families in addressing billing and coverage challenges.
RECONCILIATION: Balance their bank by reconciliation of payments posted for each business day.
ACCOUNT BALANCES: Assist patients in accessing accounts to determine charges as well as account balances. Assist residents, faculty, staff, and patients with appropriate account information. Ensure that any changes, discrepancies, or corrections regarding an account are directed to the appropriate areas of responsibility.
INSURANCE: Verifies eligibility and benefits, manages pre-authorizations/appeals, resolves claim/payment discrepancies, and logs in with all accepted DCG insurance companies to access patient accounts in alignment with DCG insurance team standards and procedures. Works directly with commercial insurance providers to verify eligibility, coverage, and benefits. Resolves discrepancies in claims, payments, and denials. Manages pre-authorizations, appeals, and communicates outstanding balances. Educates patients on insurance-related financial responsibilities.
REVIEW & RECONCILE ACCOUNTS: Generates reports, reconciles accounts, and reviews patient accounts in advance to ensure payments are collected prior to escalation. Account Management & Collections Support: Posts/reconciles payments, sets up financial arrangements, tracks aging, supports collection activities. Collaboration with Providers and Staff: Partners with providers, front desk, and finance teams to maintain accurate financial and patient records. Generate reports on patient accounts, payments, and collections. Reviews account for accuracy before referral to collections. Analyzes payment trends and provides recommendations for improvement.
MAINTAIN SCHEDULE: Accountable for maintaining a productive schedule for the providers to meet production and financial goals of practice. This requires maintaining lists of patients awaiting appointments who can be contacted as cancellations occur, concentrating on current day first, next day, etc. as current day takes priority. This includes advising patients of payment policies at time appointments are scheduled for new patients. Also requires keeping up to date recall list to ensure patients are appropriately treated on regular recall basis.
CUSTOMER SERVICE APPOINTMENTS: Must adhere to DCGs high customer service standards by greeting each patient with a friendly and welcoming reception. Responsible for assisting in checking-in patients as they arrive for appointments. This includes updating patient information, insurance verification, receiving/posting payments from patients and/or consulting with patients of various payment options. Ensures that all patients are either scheduled for their next appointment, pending appointments are created or recalls are established for all active patients upon completion of their appointments. Check out patients and collect and post any payments due. Notify patients of their financial obligations for their next appointment.
REPORTS: Responsible for generating reports in axiUm of unscheduled treatment and contacting patients for scheduling of continued care. This includes, but is not limited to, failed appointments list, pending appointments list and recall lists. Mail merger of letters for efficient patient management.
NEW PATIENT SCHEDULING: Must be courteous and professional when handling incoming calls from new patients to meet high customer service standards. They may be calling to inquire about the services offered by the DCG so they could potentially become new clients. Includes registering patients into axiUm computer system with accurate and complete information as well as generating and sending a new patient welcome letter.
PHONE SUPPORT: Responsible for assisting in answering incoming general calls in a considerate and proficient manner to provide quality customer service. This could be, but is not limited to, handling inquiries regarding patient accounts, requests for scheduling or re-scheduling appointments or redirecting calls to the appropriate department as determined by the nature of the call. It may also include patients with emergency dental needs and scheduling appropriately.
REFERRALS: Must deliver pleasant and responsive customer service when contacting patients to re-schedule appointments as providers become unavailable due to conflicts in schedules or sickness. Maintains referrals in the order that they are received, schedules referral appointments and monitors referrals action status. Generates follow-up correspondence to referring providers. Assist with assignment of dental assistants with provider for daily schedule. This includes adjusting and making necessary changes when assistant coverage changes and contacting other clinics if needed, to obtain clinical assistance.
OTHER DUTIES: Perform all other job-related duties as assigned.
Required Qualifications
Associates degree from an accredited college or university in Business or related field with two years of experience in a dental, medical, or financial services setting.
OR
n with five years of experience in a dental, medical, or financial services setting.
Preferred Qualifications
Desirable qualifications should highlight finance, insurance expertise, and/or patient-facing skills.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient with Microsoft Office and other computer software/databases. Meticulously accurate with excellent problem-solving skills.
SKILLS
Excellent customer service and presentation skills. Excellent oral and written communications skills. Strong organizational skills with an ability to effectively prioritize workload.
ABILITIES
Ability to maintain confidentiality. Ability to work both independently and as a team player. Ability to produce acceptable work volume and effectively meet established deadlines.
Shift/Salary/Benefits

Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Credit Check
This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.
Other Information
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=291156&PostingSeq=1
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