Job Description

General Function
The Network Analyst is part of a team which is responsible for the University campus network infrastructures. The Network Analyst assists in designing, implementing, and maintaining the networks by managing network IP addresses, communicating network information and requirements to connect hosts onto the network, and installing, upgrading, and maintaining network routers, switches, firewalls, wireless access points, wireless controllers, other network devices and servers. The Network Analyst works with vendors to research emerging technologies and diagnose and resolve network problems. The Network Analyst utilizes multiple tools to monitor the network to ensure optimum performance and to assist in troubleshooting issues. The Network Analyst maintains internet links, works with other Information Services units, faculty, staff, and students in the integration, maintenance, and problem resolution of network services, maintains documentation and database information, and works with Procurement Services in the preparation and evaluation of bid specifications for network hardware and software.
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Description of Primary Duties
Network Analysts are responsible for configuring, maintaining, and troubleshooting university networks including switches, routers, firewalls, and wireless technologies. Duties include troubleshooting with tools and processes such as reading through logs, packet captures, and CLI interfaces of network equipment, and research and implementation of new networking technologies.
Minimum Acceptable Qualifications
Education: A bachelor’s degree is required. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: One year of computer networking infrastructure experience is required.

Skills: The ability to follow technical instructions, both verbal and written is required. The ability to solve network-related problems by using diagnostic techniques and protocols is required. Effective verbal and written communication skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the networks is required. A thorough understanding of network protocols including TCP/IP and networking equipment including routers, switches, and wireless system is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. Familiarity with backbone and Wide Area networking (WAN) components, wiring infrastructures, VPNs, Layer 2 and 3 networking protocols, multicast, firewalls, DHCP, DNS, IP address management and network monitoring software is preferred.

Effort: Requires working at computer workstations for extended periods of time and requires regularly lifting and carrying objects weighing up to twenty-five pounds and occasionally up to fifty pounds. Requires sufficient mobility to replace networking equipment and connect cables in ceilings and wiring centers which may require climbing ladders and working in confined spaces.

Other: The 24-hour scope of the department requires this position to be available evenings, nights, and weekends to respond to calls regarding questions or problems with the University’s networks; occasional travel to remote sites within our 24-county area may be required.