Job Description

Job Description

The Associate Director for Network Operations provides leadership and direction to the Network Operations team and has overall accountability for all services supported by those teams. Services include wired, wireless, remote access, restricted network access services, data center, core, border, and wide area networks. Working closely with the Director of Operations, the Associate Director is responsible for all services and products in their respective program. All NI&S Associate Directors will be highly engaged with each other, exhibiting a shared commitment to deliver operational excellence across the organization. The position will ensure that program services receive strategic attention and appropriate resources in support of the university and NI&S missions. The Associate Director is expected to:

Provide effective leadership, mentorship, coaching, and direction to the team, ensuring all staff are engaged and productive
Develop staff performance plans, conduct performance evaluations, and provide
purposeful, objective frequent feedback to employees
Promote and apply principles of change, risk, and resource management to ensure the continued reliability, performance, and security of systems and services
Maintain the program portfolio of hardware and software products, utilizing lifecycle management to remain current with industry and vendor standards for supportability and security
Develop, implement, and review operational policies and procedures
Proactively recommend innovative and modern technology solutions based on industry best practices
Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction.
Develop and understand key service metrics and make recommendations for improvement
Assist in the development of annual funding plans and budgetary forecasts
Provide IT Leadership with reports and presentations to convey project status, initiatives, and operational activities
Manage procurement and resource allocations
Assist in establishing short and long-term strategic direction, goals, and objectives, and developing measurable goals and metrics
Collaborate with peer associate directors to ensure the successful development,
operation, and support of products and services and organizational projects
Establish alliances and relationships with vendors and partners
Maintain intimate knowledge of technology and industry trends through research of professional and technical resources, professional networks, and societies. Conduct research and consult with peer institutions on issues related to services with a focus on operations, system design, maintenance, security, and system integrity
Required Qualifications

Master’s degree in computer science, Information Systems, STEM, or a related field or training and work experience that equates to a master's degree
Experience leading and managing technical teams
Basic knowledge of networking principles and technologies
Customer-focused attitude with a desire to learn and serve
Excellent organization and planning skills
Effective communicator with the ability to work in groups and to motivate staff
Ability to effectively delegate tasks
Self-motivated, with the ability to produce results given only high-level direction.
Demonstrate a high level of professionalism
Experience diagnosing, isolating, and resolving complex issues, and recommending and implementing strategies to resolve problems
Experience with and proven abilities in communicating situational awareness and service outage information to a wide variety of stakeholders, including senior managers and end-users
Experience designing, testing, deploying, and maintaining large-scale networks
In-depth knowledge of the seven layers within the OSI model and detailed familiarity with industry network protocols.
Knowledge of agile methodologies and practices
Preferred Qualifications

Experience collaborating with service providers and vendor partners to coordinate troubleshooting and incident response activities
Experience with and proven abilities in communicating situational awareness and service outage information to a wide variety of clients, including senior managers and end-users
Experience developing and managing departmental operating and capital expense budgets
Experience with managing projects and associated budgets, and schedules
Demonstrated advanced knowledge of Ethernet and Routing technologies through one or more of the following certifications: CCNP, JNCIP, or equivalent