Job Description

Job Description
JOIN A TEAM THAT SUPPORTS YOU
At Ohio University Office of the University Registrar, we believe in supporting and recognizing the talent that serves thousands of students, faculty, and staff at OHIO every year. From a data-driven and competitive salary structure and comprehensive benefits, paid time off to flexible work arrangements, professional development programming, to tuition benefits, affinity organizations to shared government, and more, OHIO is proud to support our employees. Employees enjoy broad support across the division of Enrollment Management, and stay abreast of changes within higher education through memberships with supporting regional and national organizations.

ABOUT OHIO
At Ohio University, we believe that the college experience should deliver more than a diploma. We offer an experience that will stick with students for the rest of their lives. Without question, we take academics seriously. In fact, we are home to one of the most prestigious honors programs in the nation and several highly-ranked academic programs. And, we have a laser focus on career success through internship and job placement programs as well as lifelong assistance from the most loyal and supportive alumni group on the planet.

We also know that the University experience is shaped by many other factors. The stunning 1,740-acre main campus is located in what has been named one of America’s best college towns and the University has been named #1 Best Value Public University in Ohio. OHIO has been awarded Military Friendly status for the past ten consecutive years. Most recently, OHIO has joined the highest level of research institutions in the country by earning the R1 Classification in the latest Carnegie Classification of Institutions of Higher Education.

With its historic main campus in Athens; five regional campuses; three extension campuses in the Columbus, Cleveland, and Dayton areas; and one of the largest enrollments of online students among public universities in Ohio, the University has a collective enrollment of over 28,000 students. Learn more about the OHIO experience at https://www.ohio.edu/forever and consider shaping that experience by applying for this role with the Office of the University Registrar!

ABOUT THE OFFICE OF THE UNIVERSITY REGISTRAR
The Office of the University Registrar models the highest standards of the registrar profession in providing exemplary service to the University community and constituents, while ensuring accuracy, integrity, and confidentiality of academic records. Core values include records integrity; effectiveness and efficiency; growth; innovative solutions; service and support; teamwork and trust; respect, equality, and diversity; adaptability; and reliability. Technology plays a critical role in providing contemporary services to the University community. Collaborating closely with the Office of Information Technology and a host of vendor partners, the Registrar team designs innovative services and solutions for faculty, staff, advisors, and students. Examples of success include early implementation of preferred names and pronouns for students, a custom faculty and advising center, a new OHIO Guarantee+ Graduation Plan system, and tailored reports and integrations for multiple University constituents.

POSITION SUMMARY
As a senior member of the registrar’s technology and data team, this position leads technology initiatives for the Office of the University Registrar, including implementing new software and technology solutions, and supporting software enhancements and upgrades. Oversees utilization of document management and workflow system within the University Registrar’s Office. Designs and implements technology solutions for automated and mass communication to students using available tools such as a CRM. Maintains the web presence for the registrar’s office.

KEY RESPONSIBILITIES
Leads technology initiatives for the Office of the University Registrar, including implementing new software and technology solutions, and supporting software enhancements and upgrades. This includes developing and executing test plans, providing analysis as needed for new projects, coordinating testing with stakeholders inside and outside the registrar’s office, and understanding the vast amount of data in the registrar’s purview.

Designs and implements technology solutions for mass communications to students from the registrar’s office, utilizing various query and communication tools, including the CRM. Supports all aspects of the communication process, including technical template design, developing queries, and scheduling messaging. Collaborates with OIT as needed to develop solutions to support the communication needs of the office and those the office supports. Maintains the office’s web presence by making updates to the website as requested by content owners, making recommendations for webpages and forms to support accessibility needs, and serving as the main point of contact for content management for the office’s chatbot.

Implement and oversee the utilization of the document management and workflow system throughout the Registrar’s Office. This includes ensuring documents are coded and routed accurately; ensuring queues are being processed; and coordinating with the colleges with regard to the various document types that exist as part of the students’ records.
Minimum Qualifications
Bachelor’s degree by start date or equivalent combination of education and related experience will receive full consideration.

At least 3 years of work-related experience is required.