Job Description

Program Manager

19-Feb-2025
Program Manager

Harvard Medical School

67897BR

Job Summary

This position reports to the Assistant Director of Master's Program Management, within the Office of Graduate Education. The Program Manager (PM) is a vital role in supporting and managing the SM degree in Healthcare Quality and Safety (SM-MHQS). Working alongside Assistant Director and faculty directors, the PM will help develop and advance the master's program, improving upon processes and policies. The PM will work with the MHQS Program Directors on student engagement initiatives and create strategies for developing community within the master's program and ensures that students and faculty are aware of policies.

Position Description

The Program Manager will be responsible for overseeing the following:
Course Management/Curriculum Oversight: Takes an active role in the management and delivery of the educational experience for the master's program. Helps to manage and organize the program curriculum and course schedules and oversees course delivery. Oversees the organization of the course content and preparation of materials and designs and creates Canvas sites as the primary repository for course materials. Works with teaching assistants to leverage best practices for classroom management and student engagement. Takes an active role in supporting all courses within the MHQS program.

Recruitment & Admissions: Manages the recruiting & admission process, including coordinating information sessions, assisting faculty directors with inquiries and information, serving as the primary contact for prospective students to ensure that application requirements are met, answering inquires, collecting documents, organizing admissions committee meetings, preparing and distributing acceptance letters. Manages the enrollment and onboarding process for accepted students.

Student Advising: Act as the primary contact for all student inquires. Advise students on a range of topics throughout their academic career, including registration and enrollment, academic assistance, university policies, and resources. Serve as a liaison for students between the program and other HMS offices and program leadership. Communicate with HMS Registrar's Office to ensure that students are properly registered. Acts as primary liaison for students, while facilitating coordination among program directors, faculty, and the Office of Graduate Education. Ensures that all requirements are met for graduation and oversees the planning of program specific graduation. Provide advice and help ensure student wellbeing while at HMS.

Management of TA and Temps: Manage the TAs and LHT hires. Review and approve time reported. Ensure that TAs and Temps are meeting deliverables and adhering to HMS policy.

Financial Management & Oversight of Faculty Payments: Draft faculty and TA/TF contracts; ensure timely and accurate payments. Manage expense budgets and process payments as needed. Maintain precise payment records, including honoraria and guest speaker payments. Manage expense budget, making payments as appropriate.

Reporting & Special Projects: Ensure that grades are reported to the Registrar. Maintain other records, including number of applications, diversity statistics, admissions, etc. Develop and coordinate data and records for MHQS students, alumni, and faculty. Maintain long term, meaningful engagement with alumni and track their career choices and progress in the field. Develop new program materials as needed. Take initiative to identify ways to grow program and collect relevant data.

Basic Qualifications

• 5 or more years of experience. Higher education may count towards experience.

Additional Qualifications and Skills

• Bachelor's degree preferred.
• Master's degree in relevant field.
• Knowledge of Microsoft Office Suite, advanced excel skills.
• Ability to work with students, colleagues, clients and external organizations.
• Communication skills (both written and verbal).

Physical Requirements

• Sitting using near vision use for reading and computer use for extended periods of time.
• Lifting (approximately 20 to 30 pounds), bending, and other physical exertion.

Working Conditions

• Work is performed in an office setting.
• May be required to work nights and weekends.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? https://www.gem.com/form?formID=16341e35-cbc6-4904-88a3-09b35763307e to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Boston

Job Code

405012 Admin Professional (N)

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

https://hr.harvard.edu/salary-ranges#ranges

056

Department

Graduate Education

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Pre-Employment Screening

Identity

Schedule

40 hrs. per week | Monday - Friday | 8:00 am - 5:00 pm

Commitment to Equity, Inclusion, and Belonging

We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. https://hms.harvard.edu/about-hms/campus-culture/mission-statement-community-values https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)

#LI-KM2

To apply, visit https://apptrkr.com/6017317

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Harvard Medical School strives to cultivate an environment that promotes inclusiveness and collaboration among students, faculty and staff and to create new avenues for discussion that will advance our shared mission to improve the health of people throughout the world.