Assistant Director, DCG Operations
Job ID: 281059
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.
Job Summary
The Assistant Director of DCG Operations will be critical in managing and optimizing the daily operations of various functional areas within the Dental College of Georgia, including Health Informatics, Biomedical Engineering, Front Desk Scheduling & Financials, and Clinical Dental Operations. This position requires a dynamic leader with a strong background in healthcare operations, technical management, financial oversight, and process improvement to ensure efficient, high-quality service delivery across these key departments.
Responsibilities
The duties include, but are not limited to:
FRONT DESK SCHEDULING AND FINANCIAL MANAGEMENT: Manage the scheduling processes for patient appointments across nine clinics (Orthodontics, Pediatric Dentistry, Endodontics, Oral Health, Oral Maxillofacial Surgery, Prosthodontics, Periodontics, General Practice Residency, and Advance Education General Dentistry), ensuring smooth operations and minimizing wait times. Manage the front desk team to ensure high levels of customer service, proper handling of patient inquiries, and accurate scheduling. Manage front desk financial operations, including payment collection, insurance verification, and billing processes. Analyze financial performance, including billing and revenue cycle data, to identify areas for improvement and enhance financial outcomes. Develop and implement strategies to improve revenue cycle management, reduce claim denials, and enhance the overall patient billing experience.
HEALTH INFORMATION MANAGEMENT SYSTEMS (HIMS): Manage the deployment, optimization, and maintenance of DCG health informatics systems: dental EHR system (axiUm), medical EHR system (CareVoyant), PAC system (MiPACS), CAD/CAM system (Romexis), prescription system (eRx), patient communication and survey system (Intevio), call management system (Cisco Finesse), and payment system (TouchNet). Ensure the health IT systems support efficient clinical workflows, data collection, reporting, and decision-making. Collaborate with IT teams and clinical leadership to identify opportunities to leverage data analytics for improving patient care, operational efficiency, and clinical outcomes. Ensure compliance with healthcare regulations, including HIPAA, ensuring patient data privacy and security across all digital platforms.
CLINICAL OPERATIONS: Manage the daily operations of nine clinics (Orthodontics, Pediatric Dentistry, Endodontics, Oral Health, Oral Maxillofacial Surgery, Prosthodontics, Periodontics, General Practice Residency, and Advance Education General Dentistry), ensuring that workflows are efficient, patient care is timely, and all staff are aligned with organizational goals. Manage and mentor dental clinical staff, ensuring adherence to best practices, safety standards, and regulatory guidelines. Monitor the availability and management of dental supplies, equipment, and inventory to maintain operational efficiency. Collaborate with dental practitioners and clinical leadership to develop and refine protocols, ensuring alignment with quality care standards and organizational goals. Address patient concerns and complaints, seeking opportunities for service improvement and patient satisfaction.
BIOMEDICAL ENGINEERING: Manage the maintenance, calibration, and repair of all medical and dental equipment in clinical settings, ensuring safety, reliability, and compliance with regulatory standards (e.g., FDA, OSHA). Manage the lifecycle of medical devices, including procurement, maintenance, and replacement strategies. Collaborate with clinical teams to ensure the appropriate use of medical equipment and develop and implement strategies for equipment optimization and cost control. Manage vendor management, including contract negotiation and relationship building with suppliers and service providers.
OTHER DUTIES: Perform all other job-related duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in Business Administration, Management, IT, or Healthcare related discipline with four years of administrative management experience.
Preferred Qualifications
Master's degree from an accredited college or university. Experience in personnel management. CBET certification. Work experience in higher education. Work experience in dental operations. Experience with Oracle-based enterprise systems. Experience with EHR and PAC systems. Experience in clinical scheduling. Experience with budgets.
Knowledge, Skills, & Abilities
KNOWLEDGE
Project Management and quality improvement principles/practices; knowledge of dental coding, billing, and insurance.

SKILLS
Strong analytical skills; database, spreadsheet, SQL, and reporting skills; general accounting principles; data research skills; and organizational skills.

ABILITIES
Ability to maintain confidentiality
Ability to manage and motivate staff; ability to interpret blueprints; and ability to read schematics.
Shift/Salary/Benefits
Shift: Days/M-F (Work outside of normal business hours may be required)
Pay Band: B14
Salary: Minimum $75,300/annual
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=281059&PostingSeq=1
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