Job Description

Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Audio-visual support of the Emory Nursing Learning Center Simulation technology
• Collaborate with AV vendors, Emory OIT network, Elevate, and SON IT to quickly resolve issues.
• Remove defective devices and seek replacements from appropriate vendors.
• Install replacement devices with guidance from AV vendor
• Provides input and advice on clinical simulation technology, application, training, and overall technology performance.
• Assures that all PCs and Sim Lab staff laptops are updated with operating system and security patches.
• Works with SON IT team to resolve issues that require a different skill set.
• Assists Simulation Center Director with faculty education and training regarding use of Simulation AV technologies.
• Submits relevant information into the centralized Asset Management system via Service Now.
• Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed by the supervisor.
• Exceptional customer service skills and utilizes relationship-building techniques to create an immediate rapport with a wide variety of faculty and staff.
• Serves as the back-up for AV issues in the classrooms and conference rooms.
• May be required to work some nights and weekends.
• Contributes to the overall success of the Simulation Center – School of Nursing by performing all other duties and responsibilities as assigned.
• May be required to complete certifications for related AV technologies.

• AVIXA, Qsys, Crestron, and Biamp knowledge is required. Certifications in these areas are desired.



KEY RESPONSIBILITIES:

Analyzes, designs, recommends and implements divisional and school-wide efforts in specialized and advanced technologies that support the teaching and learning mission of the University.
Consults with faculty to implement system enhancements and modifications.
Provides system administration for academic systems and applications to ensure operability of services and provide a highly available, secure and robust academic technology infrastructure.
Conducts advanced-level troubleshooting to mitigate impact of equipment failures and improve processes.
Reviews and creates user guidelines and standard operating procedures for supported hardware infrastructure and academic applications.
Evaluates diagnostics and monitoring tools, making recommendations on how to prevent incidents and outages.
Designs and implements preventative maintenance processes and procedures.
Leads software upgrades and equipment replacements to ensure system operability and up-to-date standards are met.
Analyzes and shares data with staff and departments on repair and maintenance activity and associated expenses to assist with future planning.
Researches software and hardware systems to build staff competencies and efficiencies and to ensure service level standards are met.
Advises and consults with faculty to recommend best practices in classroom and instructional technologies.
Assists in training student staff to provide agreed-upon and monitored service levels.
Configures and maintains images and/or systems to ensure computers have up-to-date supported software and are properly secured.
Prepares, organizes and deploys hardware upgrades and replacements.
Develops and coordinates one-on-one and group training sessions to educate faculty, staff and students.
Partners with vendors and departments on technology design.
Performs related responsibilities as required.
MINIMUM QUALIFICATIONS:

A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience.
NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.