Graduate Enrollment Advisor
Job ID: 280044
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University '
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
College/Department Information
The Graduate School aims to provide a rich intellectual, academic and research environment for educating students to become leaders in the discovery, dissemination, and application of knowledge. To help facilitate this, our graduate faculty members are selected based on experience in research, scholarship and education. They are drawn from the faculties of Augusta University's College of Allied Health Sciences, College of Arts, Humanities and Social Sciences, Hull College of Business, Dental College of Georgia, College of Education, College of Science and Mathematics, College of Nursing, School of Computer & Cyber Sciences and the Medical College of Georgia. Class sizes are small, and the faculty excels in cultivating and modeling supportive, collegial and professional relationships with students. With outstanding programs in Allied Health, Biological and Computational Mathematics, Biomedical Sciences, Bimolecular Science, Biostatistics, Business, Computer and Cyber Science, Education, Intelligence and Security Studies, Medical Illustration, Nursing, and Public Administration- earning a graduate degree from Augusta University is time well spent!
Job Summary
The Graduate Enrollment Advisor plays a critical role in supporting prospective and enrolled graduate students throughout their academic journey. In this role, you will be responsible for guiding prospective students through the enrollment process, providing them with the information and support they need to make informed decisions about their education. You will play a key role in helping students achieve their academic and career goals. Responsibilities include recruiting and guiding prospective students through the application process alongside the Recruitment Coordinator, providing academic advising to ensure students meet program requirements, and offering support and resources to enrolled students to improve the student experience and increase retention rates. This position monitors student progress and assists in addressing any academic or personal challenges that students may face. They maintain some student records, track enrollment data, and prepare reports, while fostering positive relationships with students to create a supportive and welcoming environment.
Responsibilities
The duties include, but are not limited to:
ENROLLMENT MANAGEMENT: Serve as the enrollment advisor for all Graduate School programs - both on ground and online. Deliver exceptional customer service to prospective students, applicants, and newly enrolled students across all TGS programs. Respond to inquiries from prospective students via phone, email, and in-person meetings and provide detailed information about the graduate programs, admission requirements, and application processes.
Develop and implement strategic enrollment management plans to meet the Graduate Schools and institution's recruitment and retention goals. Provide ongoing support throughout the academic journey for all TGS students - addressing academic or personal challenges, connecting students with resources, monitoring academic progress, and creating strategies to improve the student experience and increase retention rates. Maintain student records as appropriate, track enrollment data, and prepare semesterly and annual reports for institutional use, as needed.
Provide comprehensive guidance to prospective TGS students on program suitability, admissions criteria, financial aid procedures, transfer protocols, licensure requirements, and military-related matters. Advise current and prospective students on program requirements, course selection and academic planning. Review applications for completeness and accuracy if needed and provide feedback to applicants. Coordinate with the admissions team to ensure timely processing of applications. Provide personalized support to help students overcome any barriers to enrollment. Maintain accurate records of student interactions and application statuses in the CRM system
Become familiar with all TGS programs' curriculum, structure, program value, and industry trends to effectively communicate the benefits of AU programs to prospective students and provide adequate support to enrolled students. Participate in training sessions and professional development opportunities to enhance skills and knowledge relevant to the role.
RECRUITMENT AND OUTREACH: Participate alongside the GS Recruitment Coordinator in recruitment events and information sessions to attract competitive students. Develop and maintain relationships with feeder schools, community organizations, and other key stakeholders. Provide detailed information about programs, admission requirements, and the application process. Conduct effective and proactive outreach campaigns to engage prospective students through various channels - social media, emails, phone calls, etc. Utilize effective strategies to articulate the value proposition of TGS programs and convert inquiries into applications and applicants into enrolled students.
OPERATIONS: Collaborate with other AU departments, including Graduate Admissions Office, AU Online, Financial Aid, the Business Office, IPSO, and the Registrar's office to create a top-tier experience for prospective and enrolled students. Adapt seamlessly to any new university systems implemented to continually enhance the student experience.
OTHER DUTIES: Perform related duties as assigned to support the mission of the Graduate School and Augusta University.
Required Qualifications
Bachelor's degree or higher from an accredited college or university with five (5) years relevant experience.
Preferred Qualifications
Master's degree from an accredited college or university
Experience working with graduate students in a higher education environment
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficiency in using CRM systems and other relevant software
SKILLS


ABILITIES
Ability to maintain confidentiality.
Shift/Salary/Benefits
Shift: Days; Monday - Friday *Work outside regular business hours may be required.
Pay Band: B8
Salary: Minimum $45,400 - Midpoint $56,700
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search by job id 280044
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=280044&PostingSeq=1
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