Job Description

Job Summary
The Life Sciences Institute (LSI) is looking for a Desktop Support Specialist Intermediate to join our professional staff. You will work as part of the Information Technology (IT) team that provides computing and technology support for faculty, researchers, staff, and students in addition to administering central LSI services. You will be responsible for desktop and event support and report to the LSI Desktop Support Supervisor.

Mission Statement
The Life Sciences Institute explores biological processes, structures and functions at the finest scale to create impact on a global scale. With a diverse community of inquisitive minds and exceptional tools, we are a catalyst for breakthrough discoveries.

Responsibilities*
Install, configure, maintain, and troubleshoot:
Macintosh and Windows desktop computers
Network printers and peripheral devices on Windows and Macintosh systems
Desktop productivity and scientific software
Computer hardware and software used with PC controlled scientific instruments
Receive, tag, and track ordered hardware and software using the LSI inventory system
Work with software, hardware, and scientific instrument vendors on support, troubleshooting, and warranty repairs
Work with staff and faculty to specify or customize computer hardware suitable for the U-M and LSI computing environment
Provide technology assistance to members of the LSI community
Advise and train computing system users in the capabilities of LSI and U-M resources and software packages
Setup and install LSI and U-M resources (printers, storage, VPN) on LSI managed and personally owned computers
Help maintain the security of desktop computers through patching, updates, and maintenance of virus and spyware protection software
Hardware lifecycle tracking
Write and revise general documentation describing features, capabilities and procedures of LSI and U-M systems
Other responsibilities as assigned
Required Qualifications*
An Associate degree focused on computer-related coursework or an equivalent combination of education and computer support experience
Minimum 2 years of experience supporting both Windows and Macintosh computing environments
Minimum 2 years of experience demonstrating troubleshooting abilities including good use of reference tools and self-instruction
Prior experience working with colleagues of varying technological skills
Knowledge of data network troubleshooting and concepts
Ability to create new documentation for information and technology processes and services
Ability to manage unique computer hardware and software inventory
Ability to transport and install IT equipment weighing up to 50 pounds
Comfortable working in a wet laboratory environment
Desired Qualifications*
Familiarity with Microsoft Windows systems management concepts and printing systems
Familiarity with desktop productivity and scientific software
Familiarity with Linux and High-Performance Computing
Familiarity with computer controlled scientific instruments
Knowledge of wet laboratory safety best practices