Job Description

What Your Job Will Be Like:

We are seeking an ADMIN SVCS-CLERICAL SPRT (Request Desk Operator)

On any given day, you may be called on to:

• Coordinate contract and telecon services for plant engineering and maintenance services, assessing priority of the request, determining craft work requirements, ascertaining need for engineering review, and determining renewability of service contracts.
• Request Desk Operation - Point of contact for all facilities telephone requests. Receive, clarify, and enter Customer Requests into Maximo Service Desk and Service Now applications.
• Permits Coordination - Coordinate and manage the application and processing of Permits for construction projects and maintenance activities. Work includes checking and processing permit submittal information, statusing permits and notifying pertinent parties, resolving requester issues, and overseeing permit documentation.
• Continuous Improvement- perform administrative duties in support of continuous improvement efforts.
• As a condition of employment, this position is represented by the Office and Professional Employees International Union (OPEIU). Represented employees must pay the monthly membership dues or agency fee.

Qualifications We Require:

• Perform research and/or investigations of records, electronic databases, DOE and SNL policies to determine source, type of error and appropriate actions; reconcile discrepancies; recommend solutions.
• Ensure that individuals needing access to classified information or site access to Sandia meet all requirements prior to receiving a clearance and a badge.
• Advanced working knowledge and proven experience using Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Access).
• Demonstrated experience using Computerized Maintenance Management system (CMMS) and integrated workplace management software (IWMS) i.e. Maximo, Tririga, ServiceNow.
• Proven experience in working with software databases and data entry, tracking action items, maintaining files, and working successfully as team
• Ability to provide excellent Customer service, work with a wide range of Customers, and be flexible and proactive in meeting changing priorities and business needs.

Qualifications We Desire:

• One to three years of related work experience in the call center, facilities, or construction industry.
• Experience working with Facility processes including operations, maintenance, permitting, projects, and document management.
• Understanding of engineering, construction, and operations and maintenance terminology.
• Demonstrated experience of advanced use of CMMS and IWMS platforms to run reports and quires for analysis.
• Active Department of Energy "L" clearance.

Posting Duration:

This posting will be open for application submissions for a minimum of seven (7) calendar days, including the ‘posting date’. Sandia reserves the right to extend the posting date at any time.

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

• Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
• Extraordinary co-workers
• Some of the best tools, equipment, and research facilities in the world
• Career advancement and enrichment opportunities
• Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
• Generous vacations, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov*These benefits vary by job classification.

Security Clearance:

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Qualifications We Require:

Required Testing:

Applicants must meet the minimum pre-requisites to be scheduled for testing. The applicant will be contacted and scheduled for the next available test date. All applicants must be prepared to test upon application submittal. Once successful testing has been completed, the hiring manager will be notified. Full consideration will not be given to applicants that have not met all of the pre-requisites including testing. Interviews will not be scheduled until the applicant has successfully test-qualified and has been selected by the manager as a top applicant. Passing the test does not guarantee an interview or a selection.If the applicant is not able to schedule testing within the time constraints of the position posting, selection timelines, and the available test dates, they will not be considered for the position. It is imperative that applicants are immediately available for testing in order to provide the best opportunities.Applicants must be proficient in Microsoft Word and Excel. Outlook is used daily.

Job ID: 694349

Job Family: 56

Regular/Temporary Position: R

Full/Part-Time Status: F

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.