Front Desk Specialist I

Baylor College of Medicine

Houston, TX

Job posting number: #7287062 (Ref:20747-en_US)

Posted: October 15, 2024

Job Description

Summary

The Front Desk Specialist Iprovides initial patient-family contact and maintains the continuity of patient rapport throughout the patient's visit. The individual serves as a key player in the front desk activity (checking-in and checking out patients) for various providers of health care services. We are seeking an individual who is customer service oriented, experienced and knowledgeable of front desk duties. This position requires the ability to work in a fast-paced environment and to deal with stressful situations.

Job Duties

  • Greets patients and obtains demographic, financial and insuranceinformation; enters or updates data in EPIC.
  • Collects patient copays.
  • Responsible for daily reconciliation of all payments and petty cash.
  • Informs patients of any visit delays.
  • Answers any questions received at the front desk.
  • Attends Front Desk team meetings.
  • Manages patient appointments and may schedule follow up visits.
  • Responsiblefor distributing patient documents and scanning documents in EPIC.
  • Ensures charge tickets are marked and records all charges captured by physician on department charge tickets.
  • May pre-certify patient insurancefor clinic procedures.
  • May provide instructions to patients concerning testing and surgeries.
  • Acts as liaison between patient, physician, and billing office regarding billing and collection issues.
  • Acts as liaison between patient, clinical staff and physician regarding questions.
  • Answers telephone and routes calls to the appropriate individual.
  • Provides varied, job-related administrative support as needed.
  • May correspond with insurance companies regarding patient accounts.
  • Performs other duties as assigned.

Minimum Qualifications

  • High School diploma or GED.
  • No experience required.

Preferred Qualifications

  • Customer service experience.
  • Proficient in English (oral and written).
  • Proficient with Microsoft Office suite, specifically Excel and Word.
  • Strong Interpersonal and organizational skills.
  • Strong problem solving skills.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.


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Job posting number:#7287062 (Ref:20747-en_US)
Application Deadline:Open Until Filled
Employer Location:Baylor College of Medicine
Houston,Texas
United States
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