Job Description

Overview
We are looking for a skilled Salesforce System Administrator to join our team and help us plan, implement and leverage Salesforce Education Cloud to its fullest potential.



The Salesforce System Administrator will be responsible for the implementation and day-to-day configuration, support, maintenance, and improvement of our Salesforce Education platform. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new or redesigned business processes relating to the student lifecycle.

Responsibilities
Manage Salesforce Education Cloud platform, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
Perform regular internal system audits and prepare for upgrades.
Manage Salesforce.com data feeds and other integrations.
Coordinate the evaluation, scope, and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
Assist in training of new users and grow the Salesforce.com skill set across the organization.
Effectively act as the liaison between our users, vendors, and the application development teams.
Work independently with members of the user community to define and document development requirements.
Qualifications
Minimum Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field plus a minimum of 4 years of experience as a Salesforce.com administrator.
Salesforce.com Admin (ADM201 and ADM211) certified.
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of Salesforce.com best practices and functionality.
Strong data management abilities.
A documented history of successfully driving projects to completion.
A demonstrated ability to understand and articulate complex requirements.
Experience with nonprofit processes preferred.
Knowledge, Skills, and Abilities:

Excellent project management skills and a positive attitude.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Creative and analytical thinker with strong problem-solving skills.
Must demonstrate exceptional verbal and written communication skills.
Must demonstrate ability to communicate effectively at all levels of the organization.
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
For a Salesforce System Administrator, the key skills typically include:

Technical Proficiency:
Salesforce Configuration: Expertise in user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
Data Management: Strong abilities in data import/export, data cleansing, and data quality management.
Integration Knowledge: Experience with Salesforce integrations and data feeds.
Project Management:
Organizational Skills: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Problem-Solving: Creative and analytical thinking to troubleshoot and resolve issues.
Communication:
Verbal and Written Skills: Exceptional ability to communicate effectively with users at all levels of the organization.
Training: Capability to train new users and enhance the Salesforce skill set within the organization.
Analytical Skills:
Requirement Gathering: Ability to critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level information into details.
Process Improvement: Proven ability to design and implement new processes to facilitate user adoption.
Certifications:
Salesforce Certification: Salesforce.com Admin (ADM201 and ADM211) certified.
Soft Skills:
Positive Attitude: A proactive and positive approach to work.
Collaboration: Ability to work independently and as part of a team, acting as a liaison between users, vendors, and development teams.
These skills ensure that a Salesforce System Administrator can effectively manage and optimize the Salesforce platform to meet organizational needs.

Required Documents
Along with the online application, please attach:



1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application