Financial Advocate
City of Hope
Scottsdale, AZ
Job posting number: #7281598 (Ref:JR-14379)
Posted: September 20, 2024
Salary / Pay Rate: $18.94 - $29.28 / hour
Application Deadline: Open Until Filled
Job Description
Financial Advocate
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
The Rep, Financial Advocate position is responsible for Patient Registration for all patients, addressing any registration or insurance concerns from patients/caregivers, delivery of insurance benefit information, collection of up-front deductible and co-pay amounts, and maintaining accuracy and completeness of the patient financial record. They must conduct face-to-face interviews, telephone interaction and electronic contact functions and must maintain aspects of the patient financial record.
JOB RESPONSIBLITIES
- Conduct patient registration and financial counseling session for all patients upon inpatient and outpatient admission to the hospital.
- Deliver and obtain signature on all required registration documents and scan into electronic health record.
- Address patient/caregiver financial questions or concerns, may be done via phone, email or face-to-face interaction.
- Discuss patient financial assistance program and deliver results of applications to patients.
- Perform routine daily admission/discharge/transfer functions related to registration.
- Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.
- Update patient demographic information in patient financial system.
- Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.
JOB QUALIFICATIONS
Experience: 2-3 years of professional experience in multifaceted online computer applications
Education: High School Diploma or equivalent
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here:Benefits Information
Salary / Pay Rate Information:
Pay Rate: $18.94 - $29.28 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
