SUMMARY DESCRIPTION

Under the appropriate level manager or administrator, or their designee, performs a variety of professional level program support related activities while playing a key role in the day to day operations of the assigned area; provides directions for the assigned program; serves as a liaison between the program area and the general public, students, staff, and other campus and community officials and groups; develops and maintain relationships with other organizations and schools in the program area; and plans, coordinates, and implements assigned operations and activities of the assigned area. Assignments performed at this level require a broad knowledge of the assigned program area and an in-depth knowledge relative to specific areas of the program.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Participates in the development of a nutrition program for student-athletes and the Athletics Department, as well as other program participants, under the guidance of the Nutrition Department faculty in the School of Health and Wellness at Saddleback College.

Utilizes Bioimpedance Analyzer (BIA) and Metabolic Analyzer (MA) equipment to conduct analyses for program participants; tracks data and progress in appropriate electronic systems.

Develops and maintains an electronic calendar for program participants to sign-up for program services; develops and maintains electronic system to track program participants’ progress for ongoing support.

Provides program information and basic nutritional guidance to program participants; refers more advanced questions/concerns to the appropriate staff/faculty.

Participates in the development, coordination, and related activities of the student club related to the Nutrition program.

Performs a variety of professional level program support duties while playing a key role in the day-to-day operations of assigned program.

Assists in the planning, design, and implementation of program elements that support service delivery; participates in processes to define scope and schedule of services and activities; participates in implementation processes.

Assists in providing coordination of resources for projects or programs; assists in determining project short and long-term needs and develop recommendations; assists in designing processes and procedures to implement, maintain, and/or manage functional area resources.

Assists with conducting presentations and providing outreach to potential program participants.

Participates in the development and implementation of goals, objectives, policies, and priorities for the program area; researches policies, procedures, and changing business practices and processes for assigned area; participates in the development and maintenance of handbooks, forms, and related policies and procedures.

Provides assistance in resolving operational and administration problems; identifies problem areas and issues; conducts research to find alternative solutions; makes recommendations; assists in implementation of recommendations.

Performs a variety of research, administrative, operational, financial, and analytical duties in support of assigned program; conducts studies, research projects, and analysis.

Creates and maintains publications promoting the assigned program area; develops publications and materials to advertise and provide program information including newsletters, directories, handbooks, special event flyers, and other public relations materials as needed; updates the program website and social media accounts for the program.

Participates in coordinating assigned activities and functions with other staff, projects, and functions as well as local, state, and federal agencies/jurisdictions, business partners, and the general public; coordinates with, interacts with, shares knowledge, and develops collaborative relationships.

Collaborates in the design and implementation of a network of community-based organizations and schools that will oversee and provides services and experiences for program participants.

Represents area of assignment, participates on, and provides staff support to, a variety of committees, task forces, and boards; develops agendas and writes speaking points; prepares and presents presentation materials, staff reports, and other documents as appropriate and necessary; responds to and resolves inquiries and complaints.

Serves as contact and responds to requests for information from staff, other agencies, and the general public regarding project or program area of assignment; participates in community outreach and education activities; prepares presentations and related material.

Maintains records concerning grant/program activities; processes incoming and outgoing documents; prepares and tracks various documents; prepares reports and briefings on project status, progress, changes, and related items related to scope, schedule, and budget.

Assists in training and providing work direction to student workers and assigned staff.

Performs related duties as required.

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of :

Basic principles and practices of program administration and review.

General principles, practices, and procedures of business administration and public administration.

Technical knowledge of business/industry principles and practices for the area of responsibility.

Basic project and contract management principles and practices.

Information and research resources available related to areas of assignment.

Work organization and office management principles and practices.

Statistical procedures and mathematical concepts.

Operational characteristics, principles, theories, practices, philosophy, services, goals, objectives, and activities of the functions, programs, and operations of the assigned area.

Pertinent federal, state, and local laws, codes, policies, procedures, rules, restrictions, and regulations of the assigned area, including FERPA and the Americans with Disabilities Act; confidentiality requirements when dealing with personal and sensitive student information; legal requirements related to area of assignment.

Terminology, techniques, services, activities, equipment, and materials related to the assigned area.

College administrative services, student services, and other programs; District and College organization, operations, policies, and objectives.

Methods and techniques used in the performance of duties and responsibilities specific to the area of assignment.

Methods and techniques of advising students regarding program services.

Specialized equipment, hardware, software, peripherals, devices, and applications related to the program.

Current office practices, procedures, and methods related to the work, including word processing, desktop publishing, spreadsheets, and databases.

Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping, and principles and procedures of business letter writing and report preparation.

Generating and analyzing reports from systems and databases.

Work organization principles and practices.

Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary.

Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.

Techniques for providing a high level of customer service including methods and techniques of proper telephone etiquette.

Interpersonal skills using tact, patience, and courtesy.

Techniques to facilitate effective interaction with people on an individual or group basis; public speaking skills.

Principles and techniques used in public relations.

Information and research resources available related to areas of assignment.

Occupational hazards and standard safety policies and procedures.

Principles and practices of providing training and guidance to lower-level staff and student workers.

Ability to :

Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, explain, and apply administrative and office policies and procedures as well as pertinent laws, codes, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment; assure compliance with State and federal laws and District policies. Interpret and apply federal, state, and local policies, procedures, laws, and regulations.

Learn, understand, and effectively operate equipment, software, hardware, devices, and peripheral systems related to the program accurately and expeditiously.

Participate in coordinating the services and activities of the assigned project, program, or program area.

Understand the nature of partnerships and identify mutual interests.

Use technical concepts and basic project management tools and techniques to effectively coordinate a project or program area and solve complex problems in creative and effective ways.

Develop recommendations for problematic areas and implement and monitor changes.

Participate in the development and administration of policies and procedures.

Participate in the preparation and administration of assigned budgets.

Provide specialized information and assistance to students, staff, and the general public.

Research, compile, assemble, analyze, and interpret data from diverse sources; maintain accurate and up-to-date files and records for assigned program; develop and monitor various logs, accounts, and files for current and accurate information; verify accuracy of information, researching discrepancies and recording information.

Maintain detailed records of statistics related to assigned area.

Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively.

Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis.

Interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; effectively present information in person or on the telephone to students, staff, or the public; provide excellent customer service.

Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.

Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively.

Exercise good judgment, discretion, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially.

Provide training and work direction to assigned lower-level, temporary, and student staff.

Report to work on a regular and consistent basis, as scheduled, to assigned job.

Work occasional evening/weekend shifts, as required.

Maintain the cleanliness, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.

Attend and participate in trainings, meetings, workshops, and conferences; learn new state and federal laws, rules, and regulations pertaining to area of assignment; participate in the development of new/revised procedures to accommodate changes; attend and participate in diversity, equity, and inclusion trainings and events; maintain compliance with online coursework and other mandatory trainings and certifications as directed by supervisor.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training :

Equivalent to a Bachelor’s Degree from an accredited college or university with major course work in nutrition, or related field.

Preferred: Master’s Degree in Nutrition, Public Health, or a related field.

Preferred: Registered Dietitian Nutritionist Credential

Experience :

Two years increasingly responsible professional experience related to program area of assignment.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment :

Work is performed primarily in a standard office setting, typically at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others.

Physical :

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and may occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. See in the normal visual range with or without correction. Hear in the normal audio range with or without correction.