Job Description

Job Summary
This recruitment will be used to fill one full-time Information Technology Consultant position for the Division of Student Affairs at Oregon State University (OSU).

The Information Technology Consultant (ITC) has responsibility for direct consultative support and training to students, staff, and faculty on information technology-based systems primarily in the areas of applications, software, multimedia, database resources, workstation & server support, network support, and includes a moderate degree of hardware consultation and support.

This position provides Information Technology services to the multiple departments under the Division of Student Affairs.

Data Statement: OSU has a commitment to deliver data as a strategic working asset and to enable data informed decision making across OSU. IT leaders and staff will lead by example and use data to inform decision making at all levels in the organization. Persons in technology roles are also expected to design systems with data portability in mind and work within enterprise architecture and privacy guidelines.

DEI Statement: OSU has a deep commitment to and belief in the strength and value of diversity, equity, and inclusion (DEI) both throughout our team and as an intentional and active practice to advance the vision, mission, and strategic efforts of the entire university. As a member of the OSU community, the person in this position is expected to foster and promote the values of DEI and demonstrate a commitment to inclusive excellence in their work.
Why OSU?
Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS:

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.
Key Responsibilities
60% User Support

30% Server, Systems & Applications

10% Training
What We Require
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
What You Will Need
Demonstrable commitment to promoting and enhancing diversity and creating inclusive working environments.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.
What We Would Like You to Have
BS degree in computer science, information systems, or related fields; or similar certified course work in applicable fields of study and at least two years of related work experience.

Experience providing telephone, remote, and on-site computer support,
In-depth experience with Windows workstation and server versions,
Experience with Linux operating systems,
Experience supporting point of sale systems,
Experience troubleshooting LAN environments,
In-depth knowledge of operating systems and hardware for problem identification and analysis,
Interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions,
Ability to maintain documentation, inventory, and technical references,
Administer computer and system security practices,
Analyze system performance issues and work to resolve problems,
Working Conditions / Work Schedule
This position works with a small and diverse team and may be called upon to assist with aspects of the work which support the team and produce a positive impact, but which may not be specifically referenced in the outlined duties. Standard work hours are 8am to 5pm, Monday to Friday. Ability and willingness to work flexible hours on occasion as needed is required; this includes server maintenance scheduled after regular business hours and troubleshooting critical business systems.

This position will support users and systems in 40+ buildings around campus making driving an essential function.

This position is deemed essential and the incumbent may be expected to report to work during inclement weather, emergency and other University work curtailments or closures. The incumbent is expected to check in with their direct supervisor or unit leadership daily during University delays or closures to determine if they are required to report to work.