PC Systems Analyst 1

Job ID: 275301
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

*

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University -

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

College/Department Information

The Division of Information Technology is the backbone of Augusta University. IT manages all Augusta University systems, networks, data, and applications while safeguarding our digital information. IT strives to provide stable, reliable, and secure IT access for students, faculty, staff, clinicians, patients, researchers, and visitors. As the central IT service provider for Augusta University and many of AU Health's IT services, IT is responsible for Augusta University's most critical IT resources including the wired and wireless network; email, telephone, and online collaboration services; information security; software licensing; and a host of other systems and applications.

Job Summary

Under general supervision, performs tasks to aid in the ongoing support of end-user environments, including personal computers (Windows and Apple), mobile, and handheld devices. Assists with audiovisual equipment and peripherals in departmental spaces. Works independently to research and resolve hardware and software problems and escalates the more complex issues to Tier II and Tier III support while following documenting and engaging with the customer. Maintains precise documentation, monitors problem/change activities, and coordinates the involvement of staff, clients, and vendors to ensure effective and efficient resolution of user problems.

Responsibilities

Duties include but are not limited to:

TROUBLESHOOTING AND SUPPORT: Provides telephone, face-to-face, and online support to customers. Installs, tests, troubleshoots and maintains hardware and software products, including network connectivity for PCs, Macs, mobile devices, and peripherals. Facilitates data migration, backup, and recovery.

TICKETING SYSTEM: Employs ticket tracking system and self-assigns tickets as appropriate based on priority, location, and availability in a manner consistent with IT service level agreement targets. Works in partnership with peers to ensure customer concerns are addressed in a timely and responsive nature.

COMMUNICATION: Communicates effectively with peers and customers to establish an engaging, collaborative, and effective relationship by providing detailed status information and estimated time of resolution to customers in a judicious manner.

DOCUMENTATION: Reviews, edits, and, as needed, creates clear and illustrated support documentation for use by customers and other team members. This may include knowledge base articles, how-to documents, 'cheat sheets', or other help-related files or videos.

CUSTOMER SUPPORT: Aids and consults with customers on purchasing new technology and guides clients through the appropriate IT procurement request process.

OTHER DUTIES: Performs other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and 1 year of related field experience

OR

Associate's degree from an accredited college or university and 2 years of related field experience

OR

High School diploma, GED, or equivalent from a State or Federal accrediting organization and 3 years of related field experience.

Preferred Qualifications

Bachelor's degree from an accredited college or university in Computer Science and one year of related field experience

A+ Certification; Working knowledge of problem-tracking software; Understanding of Tier level support organizations; Knowledge of the campus/hospital network infrastructure.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases.

In-depth knowledge of computer hardware, software, operating systems, and internet network connectivity.

SKILLS

Excellent interpersonal, written, and verbal communication skills.

Detailed-oriented with strong organizational, prioritization, and customer service skills.

ABILITIES

Ability to maintain confidentiality.

Ability to work effectively with a team.

Ability to analyze a problem and define and implement the solution to the problem.

Proven ability to develop an effective, collaborative working relationship with a variety of representatives groups.

Ability to manage time wisely and in an organized manner to best complete a given set of tasks.

Shift/Salary/Benefits

Shift: Days; Monday- Friday

Pay Band: B9

Salary: $23.46/ hourly - $23.55/ hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/ Search job ID: 275301

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=275301&PostingSeq=1

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