Assistant Director, AU Online Enrollment
Job Description
Assistant Director, AU Online Enrollment
Job ID: 271458
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
Augusta University Online (AU Online) is designed to take the university into the 21st century with advanced learning technologies for AU students. Deploying best-in-class online educational methods, techniques, and models of student support, AU Online is designed to support our faculty in developing leading-edge online instruction.
Focused on fostering a sense of belonging among our online students, and creating exceptionally engaging classroom experiences, our team is committed to extending the reach of AU through advanced marketing and digital technologies. Our close-knit team embraces the values of performance, innovation, and providing a personalized teaming "experience like no other" in online education.
Job Summary
The Assistant Director of Online Enrollment will report to the Director of Online Enrollment & will serve as a strong team player to oversee AU Oline's daily admissions processing workflows & directly manage an admissions team of admissions counselors. They should be comfortable leading, training, & coaching an admissions team ensuring the department meets online enrollment targets. With experience in online enrollment management practices, policies, & technologies. As this role will have managerial responsibilities, experience leading others, & managing a team to outstanding outcomes, is an important set of skills & experiences that must be demonstrated.
The Assistant Director of Online Enrollment will motivate & create a dynamic climate where their team will be poised to help the organization achieve its 16,000 enrollments by 2030 objective. They will build a dynamic team environment & work collaboratively with others to achieve this common goal. By providing direction & vision while streamlining process in the areas of online enrollment & recruitment, the Assistant Director will meet aggressive enrollment targets. If you are ready to be a sales & customer service driven leader, this role is for you.
Responsibilities
The duties include, but are not limited to:
LEADERSHIP & STRATEGY: Holds self & others accountable to meet commitments. Collaborate to develop ideas to help increase performance in new student admissions & implementing those initiatives. Implement new processes & modify existing processes in collaboration with leadership to improve efficiency & overall effectiveness. Supervises, trains. assigns tasks, & provides direct support for admissions representatives, acting as a motivational leader. Creates a dynamic team environment that encourages accountability & customer service to ensure we consistently deliver the best student experience.
OPERATIONS: Possess a deep understanding & competency of technology tools used in enrollment management (CRM. Contact Center Solution, & Marketing Automation), to enable the team to fully leverage & utilize the capabilities to drive innovation & efficiency. Maintain awareness of university processes related to enrollment, enrollment caps, deadlines, financial aid, & other areas as needed. Be a subject matter expert for each degree program by fully understanding curriculum, structure, notable faculty & program value. Work collaboratively with other teams & departments across Augusta University ensuring a positive prospective student experience is the priority.
REPORTING, ANALYSIS, & EVALUATION: Gather data & build monthly reports to utilize in coaching sessions with admissions representatives. Utilize call monitor form data gathered throughout the month to provide tangible in-depth feedback to admission representatives. Continually evaluating call flows to further optimize quality & efficiency in engagement with prospective students. Track, analyze, & report on team metrics, & meet key performance indicators of service levels, customer satisfaction, online enrollment conversion rates, & other measures of success. Provide feedback to leadership on trends found throughout the admissions process regarding performance gaps that could provide opportunity for growth in enrollment & ultimately improvement in prospective student satisfaction.
CUSTOMER SERVICE: Deep understanding of what it takes to qualify new inquiries & applications for various degree programs through meaningful service-driven conversations & guide prospects from new inquiry to admitted student phase of the student lifecycle. Comprehensively assess prospective student circumstances, assist in quickly addressing critical areas & creating strategies to address to offer solutions. Deep knowledge in customizing the student conversation approach, content, & structure to align with what is in the best interest of the student & contributes to the overall business need from first point inquiry to registration. Sets example for team to follow & has the ability to handle the most challenging situations with the capability to provide the best outcome or resolution.
OTHER DUTIES: Perform other duties as assigned.
Required Qualifications
Bachelor's or higher degree (business or sales degrees preferred) from an accredited college or university with 3 plus years of progressively responsible management experience in a sales environment.
Preferred Qualifications
Experience with leveraging a Sales CRM. Experience with coaching & training sales teams. Experience analyzing & interpreting data to drive departmental efficiencies. Knowledge of customer service & inbound/outbound contact center handling procedures.
Knowledge, Skills, & Abilities
KNOWLEDGE
A proven track record in establishing successfully performing sales teams with a healthy culture
Deep understanding of customer service & how it drives prospective student engagement
Previous experience in higher education recruitment & enrollment is preferred
A record of using technology & data in developing & implementing an effective enrollment & recruitment plan
SKILLS
A genuine commitment to student success
A good listener, collaborator, & influencer
Professional & mature, & able to work to with people at all levels within the organization.
High level of enthusiasm & dynamism -
Exceptional problem-solving, conflict resolution, & analytic skills.
Exemplary communication skills (both written & verbal)
Strong organizational, prioritization & time management skills as well as a deep attention to detail & accuracy.
Maneuvers comfortably through complex policy, process, & people-related organizational dynamics
ABILITIES
Ability to work & learn independently & cooperatively in various teams.
Ability to drive to & understand the big picture while prioritizing & multitasking.
Shift/Salary/Benefits
Shift: Days/M-F (Work outside of normal business hours may be required)
Pay Grade: 20
Salary: Minimum $55,869/annually - Midpoint $65,600/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicant from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.
Select University Faculty & Staff > Internal Applicants if you are a current university employee.
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=271458&PostingSeq=1
