Financial Aid Assistant

Augusta University

Augusta, GA

Job posting number: #7223352 (Ref:ej-5067135)

Posted: February 29, 2024

Job Description

Financial Aid Assistant

Job ID: 259733
Location: Summerville Campus
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.


Augusta University -

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of Student Financial Aid (OSFA) at Augusta University is part of Enrollment and Student Affairs. We are dedicated to providing guidance and assistance for students to help ease the financial burdens associated with their education. We inform prospective and current students of the resources and services available to them to secure funds for financing their education. We advise students of their eligibility for financial assistance, assist with completing documents, and counsel students regarding their rights and responsibilities of receiving aid. Our goal is to help students and their families make the best use of financial aid resources so they may achieve their educational accomplishments.

Job Summary
The Financial Aid Assistant is responsible for providing excellent customer service to students, faculty, staff, and administration regarding all aspects of Financial Aid for the purposes of recruiting new students and retaining current students. This position often serves as the initial point of contact for students to provide information and guidance concerning to students and families regarding the Financial Aid application and awarding process. This position must maintain confidentiality of information and possess general knowledge of financial aid as well as the campus and institution.

Responsibilities include, but are not limited to: Provides excellent customer services through in-person, phone, email, and text. Assist students and families with FAFSA submission and completion and submission of required documentation. Work with students to identify and mitigate circumstances that might hinder their academic progress. Respond to student inquiries and administer student outreach regarding outstanding or incomplete applications for aid. Also work with AU departments regarding admission, registration, academic advising and account payment regarding aid available for student. Counseling students and families regarding financial aid eligibility and renewal requirements. Counsel students how enrollment affects aid amount awarded and how withdrawing or not meeting Satisfactory Academic Progress (SAP) affects future aid eligibility. Advise students and families regarding non-aid options (i.e. payment plan, etc.) to pay institutional charges by payment deadline. Collect and maintain proper documentation for audits. Maintain professional currency through consistent professional development. Be willing to adjust regular work schedule to participate and represent financial aid department at on- of off-campus events not held during regular workdays or hours. Serve on various committees as needed. Assist and train other staff and perform all other job-related duties as assigned.

Required Qualifications
High school diploma or equivalent from a recognized State or Federal accrediting organization with two years of work experience in customer service

Preferred Qualifications
Experience in Financial Aid or related field

Knowledge, Skills, & Abilities

Demonstrated ability to interact positively with diverse populations of people with various backgrounds and interests; written, oral, and interpersonal communication skills, ability to use computers and software (Word, Excel, Banner). Exemplary customer service skills. Knowledge of and ability to comply with Family Education Rights and Privacy Act (FERPA) laws. Ability and willingness to maintain confidentiality. Ability to prioritize tasks, detail oriented, and possession of a team work spirit.

Shift: Days; Monday - Friday
Pay Grade: 9
Salary Minimum: $15.00 - Midpoint: $16.20
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply
Consider applying with us today! Search Job Opening ID: 259733 Select University Faculty & Staff > External Applicants if you are a candidate from outside the universitySelect University Faculty & Staff > Internal Applicants if you are a current university employee If you need further assistance, please contact us at 706-721-9365

To apply, visit


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Job posting number:#7223352 (Ref:ej-5067135)
Application Deadline:Open Until Filled
Employer Location:Augusta University
United States
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