CARE Case Manager

Augusta University

Augusta, GA

Job posting number: #7223348 (Ref:ej-5066119)

Posted: February 29, 2024

Job Description

CARE Case Manager

Job ID: 269318
Location: Summerville Campus
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.


Augusta University

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of the Dean of Students is dedicated to the holistic development of students at Augusta University by providing support and advocacy. Our Office encourages and inspires students to meet their full potential and coordinates the multidisciplinary Campus Assessment Response and Evaluation (CARE) Team, which provides centralized support, guidance, and intervention for students in the areas of food, financial, and emotional insecurities, medical and hardship withdrawals, mediation with fellow students, student conduct and behavior intervention, student concerns and complaints, and off-campus housing.

Job Summary

The CARE Case Manager for Off-Campus Housing is a collaborative member of the Office of the Dean of Students. The Case Manager is responsible for providing direct service, and empowerment-based advocacy with expertise regarding administrative options and resources for students. Supports student success, recruitment, and retention by coordinating services for students who plan to live off-campus and not in on-campus housing. Develops an understanding of commuter student needs, an understanding of what properties are most suitable for students, and develops relationships with property managers in the area. Collaborates with identified vendors that support off-campus housing. Collaborates with Admissions, Graduate Admissions, and the Parent and Family Association on information to be sent to admitted students and information to share with families. Will assist other CARE Case Managers as needed by providing ongoing support through regular student check-ins and referrals. Assists students and their families (as necessary) in navigating the University's processes, including any applicable policies and procedures. The Case Manager may serve as an active member of the CARE Team and assist with planning, outreach, and preparing reports for senior leaders and other campus partners.


The duties include, but are not limited to:

OFF-CAMPUS HOUSING: Provides advocacy and support for students who wish to live off campus by offering resources and information valuable to students and their families. Understand and articulate to leadership what properties are most suitable for students. Develops relationships with property managers in the area. Work to develop and maintain an off-campus housing website--either developed at AU or outsourced to a vendor to include properties available to students, housing information and resources, roommate options, etc. Collaborate with Admissions, Graduate Admissions, and Parent and Family Association regarding information to be sent to students and their families. Host a housing fair at least annually to include many of the properties that are interesting to students. Develop resources and information specifically directed at commuter students that would promote their success. Lead call campaigns for students as deemed necessary and appropriate. Work with UPD to ensure locations of properties are in safe locations.

CASE MANAGEMENT: Work directly with students to identify and respond to concerns by presenting options to students, making appropriate referrals, and connecting students with the appropriate university department(s). Help students navigate institutional policies and processes, and discuss options based on each individual case. Empower students to take full advantage of the many university resources available to them. Seeks to assist students to become self-actualized members of the community and encourages a growth mindset. Assists students referred to the CARE Team for follow-up and provides information back to the CARE Team. May attend CARE meetings as necessary. Update the CARE database to make notes and manage student caseload.

OUTREACH: Assist the AVP, Dean of Students, and Associate Dean of Students as needed with outreach programs for the Office of the Dean of Students. Serve as a backup for Office processes, including but not limited to, medical and hardship withdrawal processes.

OTHER DUTIES: Performs other job-related duties as assigned.

Required Qualifications

Bachelor's degree from accredited college or university in related field and one year of experience in a related field.

Preferred Qualifications

Master's degree from accredited college or university in counseling, social work, public health, health promotion, or related field. Experience in counseling, social work, health promotion, wellness, or related field.

Knowledge, Skills, & Abilities


Demonstrate a commitment to access, success, and belonging

Proficient in Microsoft Office and other computer software/databases

Experience in counseling, coaching, or social work


Excellent interpersonal, written, and verbal communication skills



Ability to maintain confidentiality

Ability to build relationships with both campus and non-campus partners, gain rapport quickly with students in crisis, and work closely with students to provide support

Ability to work at multiple campus locations.


Shift: Days (Monday- Friday)

Pay Grade: 13

Salary: Minimum:$16.19/ hourly - Midpoint $21.85/ hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! Search job id 269318

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit


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Job posting number:#7223348 (Ref:ej-5066119)
Application Deadline:Open Until Filled
Employer Location:Augusta University
United States
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