Job Description

Job Summary
Our Unified Communications and Collaboration professionals are tasked with both operational and design engineering responsibilities in a Microsoft windows and cloud hosted Infrastructure environment. We are in the process of establishing a new enterprise agreement with Slack and we need an engineer to lead this effort. This position’s focus will be to establish, maintain and give on-going support for the Slack platform and integrations.
This role will provide technical guidance in planning and implementing new solutions while ensuring existing platforms remain stable. You will work with both IT and business partners to design and implement solutions supporting business needs, with emphasis on slack platform services and other cloud technologies such as M365, Google and integrations into physical and digital environments within the university community.
Responsibilities
Manage daily service requests & incident ticket queues
Monitor system alerts on Unified Communications platforms
Collaborate with other engineers on tasks and projects
Work on Unified Communications projects as assigned
Ensure email services are function properly

Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
12 months minimum experience with Slack instant messaging platform
Slack certifications
Cloud application experience
Google Workplace & Experience with leading cloud computing providers like GCP, AWS, or Azure
M365 experience
Type Benefited Staff
Special Instructions Summary
Additional Information
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; high performance and research computing; information security; software licensing; and a host of other IT systems and services.

UIT is committed to creating a workplace culture that values equity, diversity, and inclusion (EDI), and we believe that everyone plays a role in fostering EDI, every day. EDI isn’t just the right thing for our employees and the university community; it’s also the smart thing. It empowers us to provide the best IT services for our students and their families, staff, faculty, clinicians, and patients and their families.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the Pac-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

The University of Utah Benefits
· Health, dental, and wellness coverage
· Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
· Free public transportation pass (Utah Transit Authority)
· Paid leave time
· Reduced tuition benefits for employee and family members
· More information: https://www.hr.utah.edu/benefits/

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.


Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.