Clerical Specialist II

City of Hope

Duarte, CA

Job posting number: #7117322 (Ref:10019367)

Posted: December 6, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution.  AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities.  Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding.  We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary:

Working under the general direction of the Department of Pathology / Laboratory Director and Phlebotomy Supervisor, this position performs duties delegated by the Director under CLIA Sect. 493.1445(a). Provides receiving, processing, routing and / or storage of specimens submitted from all areas of the hospital.  Also provides support and assistance with a variety of related laboratory tasks within the specimen processing area.  Works as part of the Clinical Pathology team in fulfilling department objectives.

Key Responsibilities include:        

  • Process patient orders for outpatient appointments in main lab phlebotomy. Reviews orders for accuracy and completeness.  Receives, complete order entry electronic orders into the LIS systems and accurately processes using standard procedures. Orients patients to procedures and exam process.
  • Welcome and greet patients into the lab draw area. Escort and directs the patients.  Receives, handles, and transfers phone calls and messages within the department promptly and courteously.
  • Accurately coordinates and collect non-blood specimens and transport specimens to the proper area of laboratory, following specific protocol instructions.  Retrieves specimens from the pneumatic tube system for distribution within the laboratory.
  • Cooperates with other personnel to achieve department and interdepartmental objectives and maintain good employee relations. 
  • Prioritizes work and provides prompt and efficient service. Ensures the assigned area is adequately stocked with supplies. Receives supplies and distributes them to the appropriate work area. Acquires and maintains knowledge of various aspects of storage conditions. 
  • Maintains orderliness, cleanliness and follows safety practices in work areas. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
  • Attends meetings as required.

Basic education, experience and skills required for consideration:

  • High school diploma or equivalent.
  • Up to one year experience in a hospital laboratory setting preferred, working with clinical laboratory specimens and staff.

Additional Information:

  • As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
  • This position is represented by a collective bargaining agreement.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.



City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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