Administrative Asst II
San Marcos, TX
Job posting number: #7085182
Posted: September 13, 2021
Application Deadline: Open Until Filled
Job DescriptionRequired Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Experience in customer service troubleshooting needs
Experience in answering multi-line phone using professional phone etiquette
Ability to prepare concise and grammatically correct correspondence
Ability to work in a collaborative environment and work independently
Knowledge of Texas State University academic policies and procedures
Experience working with Banner, Canvas, Social Media
Experience with recruitment and willing to occasionally work outside of normal business hours
Responsible for providing administrative and general clerical support to management/staff within assigned division/department or unit.
-Oversees online override requests for undergraduate and graduate online courses
-Collaborates with academic advisors and other university offices to address student issues related to registration, probation, admission, transfer orientation dates, etc.
-Working with online program coordinators with registration requests and tracking data
-Maintain online student database of OWLS undergraduate students and graduate students
-Maintain online alumni database for both the undergraduate and graduate students for recruitment and other department data
-Assist with monitoring multiple OWLS email inboxes
-Answer student inquiries via phone, in-person, and online regarding the undergraduate/ graduate programs
-Manage filing system to be updated, electronic, etc.
OWLS COURSES / SOC SUPPORT
-Maintain current course inventories for both the undergraduate program and graduate program
-Monitor teaching preferences for online faculty including releases, grants, and workloads
-Keep records of course history and online course updates
-Assist with CIM / PIM systems including monitoring deadlines, requests, workflows, and statuses
-Participate in Online Course/Faculty Scheduling and update CLSS
-Assist with BAAS Coordinator with filing, data entry, reports, memos, etc.
-Assist Graduate Advisor with comprehensive exams, degree updates, etc.
-Assist PLA Coordinator with award memos, DAR updates, etc.
-Oversees collaboration of OWLS Advisory Council/Ambassadors on selection, meetings, and information
-Attend fairs, workshops, presentations, Bobcat Days, and other events (may include weekends) to grow online enrollment
-Creating content for social media
-Creating online program handouts, flyers, promotions, and more
-Compiles storage of files, records, photo banks, and video of departmental events in shared drive
-Assisting 10+ adjunct faculty with Zoom meetings, trainings, and online needs
-Assist with maintaining Department Website
-Canvas assistance for department, online students, and online faculty
-Managing Canvas Vault that includes all online courses
-Managing Department social media
-Oversees Textbook system for submissions for online courses
-Oversees Evaluations for online courses
-Assist with front desk and department needs including coverage, student employee supervision, and other duties assigned