Instructional Technology Support Specialist
Job posting number: #7077651
Posted: April 26, 2021
Application Deadline: Open Until Filled
Job DescriptionJob-Specific Responsibilities
Harvard Medical School is looking for a talented online learning technology support specialist to join the Teaching and Learning Technology team in the Information Technology department. Supporting the use of learning management, collaboration and communication, and media delivery technology for a diverse set of scientist and physician instructors, the Instructional Technology Support Specialist will support and assist in the development of an optimal online presence for various instructional pedagogies across our Medical Doctorate, Masters, and other non-degree courses and programs. Through support tickets, regular technology utilization health checks, and partnerships with program staff and administration, this position will be responsible for providing instructional faculty and staff with expert technology consultation and support for a defined subset of programs and teaching activities.
Daily work includes:
Manage and respond timely to a queue of support tickets and calls from across Harvard Medical School, ensuring questions are appropriately addressed or triaged.
Assist faculty and program staff and subject matter experts with developing and maintaining an online learning presence for student access to class materials and hybrid/online learning assets.
Schedule and conduct regular technology utilization health checks for a defined subset of programs and teaching faculty
User onboarding and provisioning for various academic technologies
Other responsibilities as assigned.
Three or more years of professional experience in academic technology support in higher education or similar environment.
This position will require regular on-campus work.
Additional Qualifications and Skills
Bachelor’s degree preferred. A successful candidate will have proven experience with using online content development software, including basic HTML/CSS knowledge and creative applications of WYSIWYG interfaces. Ability to apply these skills in the development and delivery of online learning assets for classroom, hybrid, and remote learning environments is paramount.
In addition, candidates should have:
Experience working with faculty in a college/university setting, especially in a teaching team role Harvard / HMS experience a plus.
Knowledge of ADA Compliance requirements for content design and development.
Ability to deliver high-quality work on tight deadlines. Ability to work with limited supervision in a fast-paced team environment.
Strong written and verbal communication skills, presentation skills, and project management skills.
Technical Expertise: learning management systems (Canvas, Blackboard, etc.), video content management systems (Kaltura, Mediasite, Panopto, etc.) and virtual conferencing systems (Webex, GoToMeeting, Zoom, etc.) preferred.
Harvard Medical School strives to cultivate an environment that promotes inclusiveness and collaboration among students, faculty and staff and to create new avenues for discussion that will advance our shared mission to improve the health of people throughout the world.