Join the transformative team atCity of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Senior Oncology Nurse Navigator (SONN) utilizes their oncology-specific clinical knowledge to provide individualized assistance to patients, families, and caregivers to help overcome health care system constraints and facilitate timely access to quality medical and psychosocial care from screening and pre-diagnosis of cancer throughout all phases of the cancer continuum.The SONN works collaboratively with the multidisciplinary disease team to coordinate the patient’s plan of care and to communicate with all members of the team on behalf of the patient.This position is designated for full-time, and our offices are open Monday-Friday (closed weekends and holidays) from roughly 8:00am-5:00pm.

As a successful candidate, you will:

Coordination of Care

• Coordinates with Patient Access Navigator to facilitate new patient entry and to ensure warm handoff to the SONN
• Meets with patient early in the process to provide education and emotional support, and to address in questions or concerns.
• Facilitates individualized care within the context of functional status, cultural consideration, health literacy, psychosocial, reproductive, and spiritual needs for patients, families, and caregivers
• Develops a comprehensive and evidence-based plan of care in collaboration with the care team, patient, family, and caregivers to optimize the patient’s treatment, care, and functional outcomes
• Facilitates shared decision making ensuring that patients are fully informed of risks and benefits of treatment options and integrating their values and practices regarding treatment decisions
• Provides ongoing education, resources, and referrals both internal and external
• Serves as the primary contact for patient issues and patient care barriers associated with the coordination of their care
• Interacts routinely with the care team to address patients’ questions and care coordination concerns
• Attends patient care conferences and advocates for patients as appropriate
• Promotes advance care planning with patients as appropriate
• Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
• Supports the use of palliative care and other downstream services by assessing for late and long-term side effects and other physical barriers to the patient’s quality of life
• Provides service to our stakeholders, including patients, caregivers, colleagues, and each other in a safe, courteous, accountable, efficient, and innovative manner
• Meets with patient via telehealth and/or in person as needed
• Responsible for consistently documenting all assigned patient touch points
• Provides reports and organizes data as requested

SONNProgram Development and Patient Management

• Participates in the development of and maintenance of program objectives and departmental policies and procedures
• Establishes and maintains communication between hospital departments and services for the purpose of problem-solving and facilitating utilization of these services by the patient.Provides department education as needed.
• Participates in identifying outcome metrics relative to the practice environment
• Develops evidence-based patient education tools and programs
• Works collaboratively with patient support services to provide information to patients, families, and caregivers about available educational and support services within the organization and the community
• Participates in development and implementation of identified support services that enhance the care of patients, families, and caregivers i.e., support groups, targeted education
• Participates in Quality Improvement/EBP projects and research related to the program